BP
Bonga P
1 reviews | Active since Apr 2024
03 Feb 2026, 10:47
********* Business Practice
It has been a month since I submitted a windscreen claim which was rejected citing an existing damage. I then logged a compliant and my case was passed on to their legal department handled by Mitchell Tladi, 3 weeks later there has been no feedback regarding my case. Everytime I call I am told that they have escalated my case and Mitchell Tladi will get back to me, it has been 3 weeks of back and forth with the consultants, till today I have not received any feedback.
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Replies (2)
Prime South Africa's replyOfficial
04 Feb 2026, 07:18Hello Bonga, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply04 Feb 2026, 07:18
Official
Hello Bonga, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
05 Feb 2026, 15:13Dear Bonga P,
Thank you for sharing your concerns with us. We value your feedback as it helps us improve our service.
We understand how frustrating it can be to wait for feedback on your windscreen claim and the related complaint. At Prime South Africa, we are committed to resolving all claims and complaints fairly and thoroughly. Investigations are an important part of this process to ensure every case is reviewed in detail and resolved in line with your policy terms.
We would like to confirm that we have already sent correspondence outlining the timelines for the review of your case. Our internal complaints team, together with our insurer, is currently working within these timelines to ensure a thorough and fair resolution. A member of our Market Conduct department will contact you shortly to provide updates and clarity on the next steps.
We remain dedicated to offering value-for-money insurance products and compassionate service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for sharing your concerns with us. We value your feedback as it helps us improve our service.
We understand how frustrating it can be to wait for feedback on your windscreen claim and the related complaint. At Prime South Africa, we are committed to resolving all claims and complaints fairly and thoroughly. Investigations are an important part of this process to ensure every case is reviewed in detail and resolved in line with your policy terms.
We would like to confirm that we have already sent correspondence outlining the timelines for the review of your case. Our internal complaints team, together with our insurer, is currently working within these timelines to ensure a thorough and fair resolution. A member of our Market Conduct department will contact you shortly to provide updates and clarity on the next steps.
We remain dedicated to offering value-for-money insurance products and compassionate service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply05 Feb 2026, 15:13
Official
Dear Bonga P,
Thank you for sharing your concerns with us. We value your feedback as it helps us improve our service.
We understand how frustrating it can be to wait for feedback on your windscreen claim and the related complaint. At Prime South Africa, we are committed to resolving all claims and complaints fairly and thoroughly. Investigations are an important part of this process to ensure every case is reviewed in detail and resolved in line with your policy terms.
We would like to confirm that we have already sent correspondence outlining the timelines for the review of your case. Our internal complaints team, together with our insurer, is currently working within these timelines to ensure a thorough and fair resolution. A member of our Market Conduct department will contact you shortly to provide updates and clarity on the next steps.
We remain dedicated to offering value-for-money insurance products and compassionate service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for sharing your concerns with us. We value your feedback as it helps us improve our service.
We understand how frustrating it can be to wait for feedback on your windscreen claim and the related complaint. At Prime South Africa, we are committed to resolving all claims and complaints fairly and thoroughly. Investigations are an important part of this process to ensure every case is reviewed in detail and resolved in line with your policy terms.
We would like to confirm that we have already sent correspondence outlining the timelines for the review of your case. Our internal complaints team, together with our insurer, is currently working within these timelines to ensure a thorough and fair resolution. A member of our Market Conduct department will contact you shortly to provide updates and clarity on the next steps.
We remain dedicated to offering value-for-money insurance products and compassionate service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team