MV
Monique V

1 reviews | Active since Apr 2018

25 Apr 2018, 17:45

Bunch of ******* and lies

Take your money every month and when you have a ligitamate claim they don't pay and take forever to get back to you. Bunch of *******. Plus they then called our mechanic and they wanted him to submit a report that what we stated was not true. How shocking! And they don't pay only take

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Replies (2)
Prime South Africa
Prime South Africa's reply26 Apr 2018, 09:37
Official

Dear Monique-victor,

Your post is acknowledged.

We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.

Assuring you of our continued best endeavours on your behalf.

Kind Regards,

The PMD Team.

Prime South Africa
Prime South Africa's reply04 May 2018, 10:17
Official

Dear Monique-Victor,

We appreciate the time you have taken to bring your disquiet to our attention.

As you will know, the nature of the incident is extremely serious and every precaution must be taken to ensure an accurate outcome. We wish to reassure you that client service is extremely important to us.

Although we do understand your distress regarding the outcome of your claim, we are obliged to maintain a strict application of our policy terms and conditions. You will be pleased to recall that there will be no excess to pay when your claim is settled as PMD guarantees never to charge an excess on ANY claim – not ever.

Our Client Representation Department will be in contact with you to provide you with a more detailed explanation regarding the outcome of your claim.

Assuring you of our continued best endeavours on your behalf.

Kind Regards,

The PMD Team