PL
Phelokazi L
1 reviews | Active since Jul 2020
25 Apr 2022, 21:00
Bring back my money
PMD please bring back my money! Ive been calling trying to cancel your insurance and you keep on trying to convince me to stay and the last call I had is the lady who said I must go compare with other insurances then she will call me on Thursday but she did not! I’ve been telling you guys I don’t feel secured with your insurance I don’t know why you debiting my account now
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
26 Apr 2022, 08:04Dear Phelokazi L,
Thank you for taking the time to raise this matter with us.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply26 Apr 2022, 08:04
Official
Dear Phelokazi L,
Thank you for taking the time to raise this matter with us.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
28 Apr 2022, 15:19Dear Phelokazi L ,
Thank you for taking the time to bring your unease to our attention.
Our aim is to provide world class services to our policyholders during every interaction and hearing of your experience is of great importance to us.
As we do not provide advice, we go to great lengths to ensure that each prospective client is placed in a position where they can exercise their own decision on whether to purchase this product. PMD distributes this product by way of direct marketing wherein prospective clients are telephonically contacted and walked through each of the product’s benefits, limitations and exclusions. As such, any information provided thereafter is also with the aim to ensure complete clarity and not to frustrate clients.
A review of your policy confirms that it has been cancelled in accordance with your request.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply28 Apr 2022, 15:19
Official
Dear Phelokazi L ,
Thank you for taking the time to bring your unease to our attention.
Our aim is to provide world class services to our policyholders during every interaction and hearing of your experience is of great importance to us.
As we do not provide advice, we go to great lengths to ensure that each prospective client is placed in a position where they can exercise their own decision on whether to purchase this product. PMD distributes this product by way of direct marketing wherein prospective clients are telephonically contacted and walked through each of the product’s benefits, limitations and exclusions. As such, any information provided thereafter is also with the aim to ensure complete clarity and not to frustrate clients.
A review of your policy confirms that it has been cancelled in accordance with your request.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team