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William S

1 reviews | Active since Dec 2018

14 Dec 2018, 20:31

Breach of contract by PMD insurence

I reported an accident on the 15/Oct/2018 which happened on the 14/Oct/2018. Till today 14/Dec/2018 my car has't been fixed. I Hit a straying donkey at night at about 20h40. It damaged my bonnet, front bamper, right head lamb and a right fender. i completed an accident form at the police station(Matlelerekeng) case no:AR NO: 03/10/2018. I informed my insurance company, PMD communicated to Kabo Letseko who sent me the claim forms to complete, and asked me to send the pictures of the damage. I also sent Affidavit and completed the vodacom and MTN forms and all the documents that were requested to ********** I'm always calling and the company is not coming back. I was referred to a claim department, assisted by a lady called Ane Du plessis who always moved me from pillar to post. My name: William Sebothoma contacts: ********** 686/ ********** 543 policy no: MC ********** 72PMD

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Replies (2)
Prime South Africa
Prime South Africa's reply18 Dec 2018, 07:15
Official
 Dear William S, 
 
We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused. 
 
Your enquiry is important to us and has been referred to our Market Conduct for immediate attention. Please expect to receive preliminary feedback by no later than 20 December 2018.   
 
Assuring you of our continued best endeavours on your behalf. 
 
The PMD Team. 
Prime South Africa
Prime South Africa's reply20 Dec 2018, 15:01
Official
 
Dear William S, 
 
Thank you for notifying us of your disquiet as the feedback we receive from our clients is extremely important in order to continually assess and evaluate our service. 
 
As you are aware, we were awaiting documentation from you before the validation of your claim could be finalised. Due to the unusual circumstances relating to your accident your cell phone record data had to be requested. 
 
Our Claims Team has confirmed that your claim is progressing well and our Market Conduct Team has already been in contact with you to provide you with a further update. 
 
You may rest assured that your claim will not affect your premiums now or in the future as PMD guarantees NEVER to increase premiums – not ever. 
 
Assuring you of our continued best endeavours on your behalf. 
 
Kind regards, 
The PMD Team