Breach of contract

<p>Last night 31/03/2017 at around 19:30 I was stuck with my car and needed urgent road side assistance, the number that Prime Meridian Direct provided me as my 24hr emergency road assistance number ( ********** 261 or ********** 7800 ) rang unanswered till 22:45 when I had to make alternative arrangements to be assisted . I left messages and even tried calling again this morning and still no response nor a call back. I feel very hard done as I took this cover to avoid such situations but found myself helpless and stranded at night without the services that I pay for and had been promised. This makes me wonder if and when I get involved in an accident, would my claim be honoured as per an agreement? I therefore demand a full refund of all my premiums and a termination of this agreement then I'll continue my search of a better insurer who will be available to provide services as per the initial agreement. </p>