SX
Siyamthanda X
1 reviews | Active since Jan 2019
22 Jan 2019, 16:46
Breach of contract
This has been my worst experience. My vehicle has been standing for almost 30 days now and all they are doing is going in circles with no clear indication as to when my vehicle will be repaired. They keep hiding by telling me they are doing an evaluation of my claim. A claim so clear and the vehicle is not even badly damaged. I would'nt choose this insurance again even if it was the last on earth.
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Replies (2)
Prime South Africa's replyOfficial
23 Jan 2019, 09:25 Dear Siyamthanda X,
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Prime South Africa's reply23 Jan 2019, 09:25
Official
Dear Siyamthanda X,
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Prime South Africa's replyOfficial
24 Jan 2019, 11:51Dear Siyamthanda X,
Thank you for taking the time to alert us to your concern. We're truly sorry that you have found the process challenging as client service is extremely important to us.
At PMD we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us. However, the timely submission of all requested information is essential to ensure the most objective information is used when validating your claim. A review of your claim revealed that your cell phone record data was found to be necessary in order to successfully validate to the circumstances surrounding your accident.
Notwithstanding the above, our Market Conduct Department has confirmed that they have already been in contact with you to provide a detailed update regarding the progress made on your claim and your assigned Claims Technician will continue to provide you feedback.
Unlike with many insurers, your claims history will not result in a premium increase as Prime Meridian Direct guarantees to keep your premiums fixed for the life of the policy.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to alert us to your concern. We're truly sorry that you have found the process challenging as client service is extremely important to us.
At PMD we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us. However, the timely submission of all requested information is essential to ensure the most objective information is used when validating your claim. A review of your claim revealed that your cell phone record data was found to be necessary in order to successfully validate to the circumstances surrounding your accident.
Notwithstanding the above, our Market Conduct Department has confirmed that they have already been in contact with you to provide a detailed update regarding the progress made on your claim and your assigned Claims Technician will continue to provide you feedback.
Unlike with many insurers, your claims history will not result in a premium increase as Prime Meridian Direct guarantees to keep your premiums fixed for the life of the policy.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply24 Jan 2019, 11:51
Official
Dear Siyamthanda X,
Thank you for taking the time to alert us to your concern. We're truly sorry that you have found the process challenging as client service is extremely important to us.
At PMD we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us. However, the timely submission of all requested information is essential to ensure the most objective information is used when validating your claim. A review of your claim revealed that your cell phone record data was found to be necessary in order to successfully validate to the circumstances surrounding your accident.
Notwithstanding the above, our Market Conduct Department has confirmed that they have already been in contact with you to provide a detailed update regarding the progress made on your claim and your assigned Claims Technician will continue to provide you feedback.
Unlike with many insurers, your claims history will not result in a premium increase as Prime Meridian Direct guarantees to keep your premiums fixed for the life of the policy.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to alert us to your concern. We're truly sorry that you have found the process challenging as client service is extremely important to us.
At PMD we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us. However, the timely submission of all requested information is essential to ensure the most objective information is used when validating your claim. A review of your claim revealed that your cell phone record data was found to be necessary in order to successfully validate to the circumstances surrounding your accident.
Notwithstanding the above, our Market Conduct Department has confirmed that they have already been in contact with you to provide a detailed update regarding the progress made on your claim and your assigned Claims Technician will continue to provide you feedback.
Unlike with many insurers, your claims history will not result in a premium increase as Prime Meridian Direct guarantees to keep your premiums fixed for the life of the policy.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team