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makwena M
1 reviews | Active since Feb 2017
15 Jun 2022, 05:10
Being told that there is nothing you can do to help me while you are getting my money every month is not the right.
I was told there is nothing they can do after someone tempered with my car. Trying to open it. The car is locked and needs to me take to manufacturer to open it as key won't open. I am failing to see that this has never happened to someone else. So disappointed to be told they can not help me. I wonder if there help if my car had been ******.
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Replies (2)
Prime South Africa's replyOfficial
15 Jun 2022, 07:39Dear Makwena M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply15 Jun 2022, 07:39
Official
Dear Makwena M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
19 Jun 2022, 19:08Dear Makwena M,
Thank you for your post. We assure you that the welfare and safety of our clients is of utmost importance to us.
It saddens us to learn that your expectations surrounding our roadside assistance were not met. The matter has been escalated to our Towing and Roadside Assistance Team where a thorough investigation is being conducted.
Our Market Conduct Team confirms that they will contact you shortly to provide you with detailed correspondence regarding the outcome of the investigation.
It will no doubt delight you to know that PMD, in addition to our 24-hour nation-wide roadside assistance, offer a transport benefit to see you home safely following an incident.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply19 Jun 2022, 19:08
Official
Dear Makwena M,
Thank you for your post. We assure you that the welfare and safety of our clients is of utmost importance to us.
It saddens us to learn that your expectations surrounding our roadside assistance were not met. The matter has been escalated to our Towing and Roadside Assistance Team where a thorough investigation is being conducted.
Our Market Conduct Team confirms that they will contact you shortly to provide you with detailed correspondence regarding the outcome of the investigation.
It will no doubt delight you to know that PMD, in addition to our 24-hour nation-wide roadside assistance, offer a transport benefit to see you home safely following an incident.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team