HS
Hectores S

1 reviews | Active since Apr 2019

18 Sept 2023, 13:39

BE WARNED OF PRIME MERIDIAN DIRECT

I am very irritated and disappointed at the Sametime with prime Meridian Direct. They keep on insulting my intelligence and keep on making promises that they can't keep and lying to me every chance that they get when I call in for follow up's on my claim progress. As a said insurer there's no professionalism what so ever! Failing to communicate with your clients and dismally failing to respond to communicate outside if the expected time frame. Your don't respect other people's time and calls. No communication what so ever, the claim handlers are condescending when asked for assistance, there's no room for improvement in your service to your clients on written and verbal communication. You fail to alert proper personnel regarding essential issues. Just inconsistency guidance in confusing clients that's all. So feed up and I don't expect or recommend future potential clients even consider you guys as an insurer

0
Replies (4)
Prime South Africa
Prime South Africa's reply18 Sept 2023, 15:01
Official
Dear Hectores,

Thank you for taking the time to raise this matter with us.

We have located your policy and commit to providing preliminary feedback within 2 business days.

Assuring you of our continued best endeavours.

Kind regards, 
The PMD Team
HS
Hectores S's update21 Sept 2023, 08:52
Reviewer Update
From my calculations the grace period of the given 2 business days has surpassed already and no one has called me or even attempted to at least send me a mere Email from the PMD team. NO FEEDBACK WAS GIVEN TO ME OR ANY GUIDANCE TO THAT.
HS
Hectores S's update04 Oct 2023, 13:00
Reviewer Update
I was in an accident with one of their clients in July. Since it was her fault I decided to claim from her insurance as a third party.
I submitted all documents they asked for IN JULY and was told to wait 30 business days for them to process it. I have not heard anything back from them, I have emailed countless times to follow up and nothing from their side. THIS INSURANCE COMPANY USES DELAY TACTICS IN HOPES OF YOU END UP GIVING UP. I will be
Contacting the Ombudsman for further advice because this company is useless.
Disgusting behavior from them and their clients
HS
Hectores S's update19 Oct 2023, 20:38
Reviewer Update
We are headed to the end of October since I lodged a claim with the insurance company at the beginning of July 2023 is towards the end of October 2023 and my situation as not yield any help or response. The company is comfortable and quite about the whole situation. I am only hopeless at this moment and God knows what is in stored next