1 reviews | Active since Mar 2013
Banking Fees from an Unauthorized Debit Order
<p>Dear Prime Meridian</p> <p>My policy with you lapsed last month as a result of a failed debit order which was not settled within 15 days as stated on your terms and conditions. On the 09th of November I received an SMS informing me of the lapsing of the policy and also that I should call you if I want it reinstated. I never called you, so according to my understanding my relationship with you was terminated. On the 25th you debited my account, I don't know who authorized that since my policy/cover with you has lapsed. As a result I incurred banking fees, and my debit orders which I had catered for in my account were unsuccessful. I want the banking fees to be reimbursed, as your debit order was unauthorized and I suffered financial loss because of your company. Had you not sent that SMS there wouldn't have been this confusion. </p>
Hello khanyim40,
We would like to express our deepest regret for the inconvenience caused by this unintentional and unusual occurrence.
Our Client Representation Department has confirmed that they have already contacted you to assist in resolving the situation.
Thank you for bringing your concern to our attention as a result the necessary precautions have been implemented to prevent similar instances from occurring.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Hello khanyim40,
We would like to express our deepest regret for the inconvenience caused by this unintentional and unusual occurrence.
Our Client Representation Department has confirmed that they have already contacted you to assist in resolving the situation.
Thank you for bringing your concern to our attention as a result the necessary precautions have been implemented to prevent similar instances from occurring.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
