SM
Syabonga M
1 reviews | Active since Nov 2020
02 Dec 2020, 12:24
Bad services
I had a bad experience, I logged a claim for my vehicle which was involved in an accident but the insurance only approved to fix the front right door, fender and the rim, prime Meridian Direct declined to fix the suspension because according to them the suspension was not accident related but the fender and the rim was fixed PMD only rely to their digital assessment not the panel beaters actual assessment They requested that the panel beaters strip the car and check the actual demages but pmd refused to take a report from panel beaters
Their service is really really bad. Right now my life is at risk because of Prime Meridian Direct, I can't drive my car now with a damaged suspension...
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
02 Dec 2020, 12:59Dear Syabonga M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply02 Dec 2020, 12:59
Official
Dear Syabonga M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
04 Dec 2020, 11:36Dear Syabonga M,
Thank you for your post. We assure you that PMD prides itself in providing world class client service at every interaction.
Our dedicated assessing team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage. A review of your approved claim confirms that the accident damage has been successfully repaired.
Our Market Conduct Team has already provided you with a detailed explanation of the matter.
We are delighted to confirm that PMD offers open driver policy on all comprehensive policies.
Assuring you of our continued best endeavors on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply04 Dec 2020, 11:36
Official
Dear Syabonga M,
Thank you for your post. We assure you that PMD prides itself in providing world class client service at every interaction.
Our dedicated assessing team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage. A review of your approved claim confirms that the accident damage has been successfully repaired.
Our Market Conduct Team has already provided you with a detailed explanation of the matter.
We are delighted to confirm that PMD offers open driver policy on all comprehensive policies.
Assuring you of our continued best endeavors on your behalf.
Kind regards,
The PMD Team