lM
leboho M

1 reviews | Active since Oct 2014

03 Aug 2018, 19:44

Bad services

I had an accident on the 11th of may 2018...I submitted the documents for claim, I was told insurance only approved R13000.then they told me to look for approved sambra..I asked 2 panelbeaters for a quote the 1st one was R113 000 and the 2nd was R74 000..I told them I can't fix my car with that kind of money as if I'm buying a new car, I asked them to give me R13000 cause they don't want to fix my car..and 2 month has already passed I'm still waiting.even today i dont have a car because of prime meridian..bad experience..please help.

0
Replies (2)
Prime South Africa
Prime South Africa's reply06 Aug 2018, 08:33
Official

Dear Mmtk,

We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused.

Your enquiry is important to us and has been referred to our Market Conduct Department for immediate attention. Please expect to receive preliminary feedback by no later than 8 August 2018.

Assuring you of our continued best endeavours on your behalf.

The PMD Team.

Prime South Africa
Prime South Africa's reply07 Aug 2018, 16:27
Official

Dear mmtk,

Thank you for bringing your concern to our attention. The feedback that we receive from our policyholders is of great value as we strive to offer world-class service.

We wish to assure you that our qualified assessors have quantified the damage at an amount far less than the quotes that you obtained. Our claims team have confirmed that your claim has been approved and that we will contribute the approved amount upon completion of the repairs.

Our Market Conduct Department will be in contact with you and provide you with a further detailed explanation regarding the outcome of your claim.

You may rest assured that your claim will not affect your premiums now or in the future as PMD guarantees NEVER to increase premiums – not ever.

Assuring you of our continued best endeavours on your behalf.

Kind regards,

The PMD Team