bad service with regard to road assistance

I Miss DL Msimanga hereby state tht It happened tht I stucked on my way home,then called prime meridian for assistance.the lady I spoke to requested tht give her few minutes to verify my detail.I waited the whole day until I decided to ask for assistance from stangers then paid them.I then did a follow up by calling,again the lady I spoke to asked if its fine to come back to me because she wanted to find out what was th problem.its been two weeks now,I'm still waiting.Your service suck really and I think I'm better off without ur insurance.I therefore would like to mention that I'm not leaving this issue as is but taking it forward so that you don't practice the same to others.