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Lisa C

1 reviews | Active since Sept 2020

02 Mar 2022, 16:18

BAD SERVICE, WILL NEVER RECOMMED PMD

I am very disappointed in PMD, bad service, I have to phone every time to follow up, then at the end of business day when I am busy driving I get an sms stating they tried to phone but could not get hold of me.. I submitted a claim on the 7th of February 2022, today is the 2nd of March 2022, almost a month and still.... they are busy with the claim... its by their investigators.... they are quick to take your money, but when they need to pay out a claim, you don't get feedback and they take their time. I have read the complaints on PMD and it scares me now... claims being rejected for simple reasons, just for them not to pay out. this is ridiculous. This will also be reported to the Ombudsman How can you wait a month or longer for a claim to be finalised.

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Replies (2)
Prime South Africa
Prime South Africa's reply02 Mar 2022, 16:25
Official
Dear Lisa C,
 
Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 2 business days. 
 
Assuring you of our continued best endeavours. 

Kind regards,
The PMD Team 
Prime South Africa
Prime South Africa's reply07 Mar 2022, 18:31
Official
 
Dear Lisa C
Client service is extremely important to us, we therefore appreciate the time you have taken to bring your frustration to our attention.
At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us. During the claim’s validation stage and assessment process, information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to enable us to make an objective decision.
We understand that this is a trying time for you, and we confirm that our Claims Team will be in contact with you to provide comprehensive feedback and will continue to keep you updated until the finalisation of your claim.
It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team