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njabulo.ayanda njabulo.ayanda
1 reviews | Active since Dec 2016
20 Jan 2023, 12:14
BAD SERVICE!! Unattended Claim by SBUSISO and AVELA MBILINI from PMD
Sbusiso PMD technician is delaying my claim since from the 28/12/2022 up until today no progress with the claim nothing at all. They have all the requested documents but now It's even over 15 working days period. I've even email his manager Avela Mbilini but nor response at all. I'm so disappointed and I wouldn't recommend anyone to experience such bad service!!
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Replies (2)
Prime South Africa's replyOfficial
20 Jan 2023, 12:56Dear Ayanda S,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply20 Jan 2023, 12:56
Official
Dear Ayanda S,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
25 Jan 2023, 09:36Dear Mr Shabalala
Thank you for your post.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
Our Claims Team has confirmed that the claim has been submitted and our Decision Committee will be in contact to provide an outcome.
Our Market Conduct Team will be in contact with you and will continue to assist until your concern is resolved.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply25 Jan 2023, 09:36
Official
Dear Mr Shabalala
Thank you for your post.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
Our Claims Team has confirmed that the claim has been submitted and our Decision Committee will be in contact to provide an outcome.
Our Market Conduct Team will be in contact with you and will continue to assist until your concern is resolved.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team