KH
Katlego H
1 reviews | Active since Nov 2015
21 Aug 2025, 12:41
Bad Service Sies!!!!
Next time when you hire people attitudeand their issues should be left at home
Slindile her atitude stink, if that’s what she does to all other customers am not her bestie, I want to know how much did my excess go down by
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
21 Aug 2025, 15:06Dear Katlego, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply21 Aug 2025, 15:06
Official
Dear Katlego, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
26 Aug 2025, 14:03Hello Katlego,
Thank you for sharing your feedback with us.
At Prime SA, we are committed to delivering professional and respectful service to all our clients.
Thank you for sharing your feedback with us.
At Prime SA, we are committed to delivering professional and respectful service to all our clients.
Regarding your concern about the reduction in your excess, we confirm that an explanation was previously provided. Please note that the reduction of excess is subject to the terms and conditions of your policy. To better understand your concerns, our Market Conduct Team will contact you with detailed correspondence.
Prime SA takes pride in offering budget-friendly insurance products paired with a personalised experience. With added benefits like RoadCover, which provides assistance in road accident claims, we aim to give you peace of mind.
Thank you for allowing us the opportunity to assist you.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply26 Aug 2025, 14:03
Official
Hello Katlego,
Thank you for sharing your feedback with us.
At Prime SA, we are committed to delivering professional and respectful service to all our clients.
Thank you for sharing your feedback with us.
At Prime SA, we are committed to delivering professional and respectful service to all our clients.
Regarding your concern about the reduction in your excess, we confirm that an explanation was previously provided. Please note that the reduction of excess is subject to the terms and conditions of your policy. To better understand your concerns, our Market Conduct Team will contact you with detailed correspondence.
Prime SA takes pride in offering budget-friendly insurance products paired with a personalised experience. With added benefits like RoadCover, which provides assistance in road accident claims, we aim to give you peace of mind.
Thank you for allowing us the opportunity to assist you.
Kind regards,
The Prime SA Team
The Prime SA Team