TM
Tshepo M
1 reviews | Active since Mar 2018
15 Jul 2020, 10:50
Bad service, self enrichment prioritised with the customer harmed.parasitic service
i had claim with PMD, they requested accident damaged photos, after repair, invoices and receipt i provided. when they have to pay they say the want invoices where the repairer bought paints,parts,pay proof of labours and photos when the job was done. guys claiming from these guys is not as easy as they advertise. watch out for the hidden details when you join.self enrichment is prioritised over good customer service.
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
15 Jul 2020, 14:46Dear Tshepo M,
Thank you for bringing your displeasure to our attention.
Thank you for bringing your displeasure to our attention.
We have located your profile and are reviewing it to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavors on your behalf.
The PMD Team.
Prime South Africa's reply15 Jul 2020, 14:46
Official
Dear Tshepo M,
Thank you for bringing your displeasure to our attention.
Thank you for bringing your displeasure to our attention.
We have located your profile and are reviewing it to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavors on your behalf.
The PMD Team.
TM
Tshepo M's updateReviewer Update
16 Jul 2020, 13:57Good day, I got your dishonest reply and I appreciate it,I realised that it's better you keep doing what you do best debiting my account and only call when debit order didn't go through.because I noticed that good customer service and relation is not within your strength.
TM
Tshepo M's update16 Jul 2020, 13:57
Reviewer Update
Good day, I got your dishonest reply and I appreciate it,I realised that it's better you keep doing what you do best debiting my account and only call when debit order didn't go through.because I noticed that good customer service and relation is not within your strength.
Prime South Africa's replyOfficial
21 Jul 2020, 09:32Dear Tshepo M,
Thank you for taking the time to alert us to your concern. It is troubling to hear of your experience as client service is important to us.
At PMD we pride ourselves in ensuring that your vehicle is returned to you in a good repaired condition. To achieve this we need to ensure that the repairs are not only completed on the surface but have made use of appropriate parts and materials. However, experience has shown us that the use of non-SAMBRA approved repairers may lead to delays in this regard.
A review of your claim confirms that we are hard at work to ensure this high quality of repairs has been conducted on your vehicle by your chosen repairer. Our Claims Team has further confirmed that the inaccuracies are being attended to and with your repairer's continued assistance your vehicle should be released to you soon.
You will probably be pleased to recall that unlike many other insurers, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to alert us to your concern. It is troubling to hear of your experience as client service is important to us.
At PMD we pride ourselves in ensuring that your vehicle is returned to you in a good repaired condition. To achieve this we need to ensure that the repairs are not only completed on the surface but have made use of appropriate parts and materials. However, experience has shown us that the use of non-SAMBRA approved repairers may lead to delays in this regard.
A review of your claim confirms that we are hard at work to ensure this high quality of repairs has been conducted on your vehicle by your chosen repairer. Our Claims Team has further confirmed that the inaccuracies are being attended to and with your repairer's continued assistance your vehicle should be released to you soon.
You will probably be pleased to recall that unlike many other insurers, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply21 Jul 2020, 09:32
Official
Dear Tshepo M,
Thank you for taking the time to alert us to your concern. It is troubling to hear of your experience as client service is important to us.
At PMD we pride ourselves in ensuring that your vehicle is returned to you in a good repaired condition. To achieve this we need to ensure that the repairs are not only completed on the surface but have made use of appropriate parts and materials. However, experience has shown us that the use of non-SAMBRA approved repairers may lead to delays in this regard.
A review of your claim confirms that we are hard at work to ensure this high quality of repairs has been conducted on your vehicle by your chosen repairer. Our Claims Team has further confirmed that the inaccuracies are being attended to and with your repairer's continued assistance your vehicle should be released to you soon.
You will probably be pleased to recall that unlike many other insurers, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to alert us to your concern. It is troubling to hear of your experience as client service is important to us.
At PMD we pride ourselves in ensuring that your vehicle is returned to you in a good repaired condition. To achieve this we need to ensure that the repairs are not only completed on the surface but have made use of appropriate parts and materials. However, experience has shown us that the use of non-SAMBRA approved repairers may lead to delays in this regard.
A review of your claim confirms that we are hard at work to ensure this high quality of repairs has been conducted on your vehicle by your chosen repairer. Our Claims Team has further confirmed that the inaccuracies are being attended to and with your repairer's continued assistance your vehicle should be released to you soon.
You will probably be pleased to recall that unlike many other insurers, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team