mB
mandla B
1 reviews | Active since Apr 2015
28 Apr 2015, 14:09
Bad service processes
I lodged a claim on the 30/04/2015. I was attended by Riaan. The claim has not been finalised yet. I do not get a reason. I do not know what differentiates this insurer from others. Some insurances take few days to process a claim and your car is fixed within a week or 2. I regret to have recruited people to join this insurer also.
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Prime South Africa's replyOfficial
29 Apr 2015, 11:49Hello bewuzana,
Thank you for bringing your concern to our attention.
We like to pride ourselves in the prompt manner in which we settle all our valid claims. In addition, because we trust our clients and never ask for a vehicle pre-inspection at a testing station, we are able to save our clients a great deal of time and inconvenience at the outset when they first effect their cover with us. However, in this case as you are probably aware of the reasons why this matter was held up.
Nonetheless, swift progress is now being made and our claims department will continue to provide you with regular feedback until completion.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for bringing your concern to our attention.
We like to pride ourselves in the prompt manner in which we settle all our valid claims. In addition, because we trust our clients and never ask for a vehicle pre-inspection at a testing station, we are able to save our clients a great deal of time and inconvenience at the outset when they first effect their cover with us. However, in this case as you are probably aware of the reasons why this matter was held up.
Nonetheless, swift progress is now being made and our claims department will continue to provide you with regular feedback until completion.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply29 Apr 2015, 11:49
Official
Hello bewuzana,
Thank you for bringing your concern to our attention.
We like to pride ourselves in the prompt manner in which we settle all our valid claims. In addition, because we trust our clients and never ask for a vehicle pre-inspection at a testing station, we are able to save our clients a great deal of time and inconvenience at the outset when they first effect their cover with us. However, in this case as you are probably aware of the reasons why this matter was held up.
Nonetheless, swift progress is now being made and our claims department will continue to provide you with regular feedback until completion.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for bringing your concern to our attention.
We like to pride ourselves in the prompt manner in which we settle all our valid claims. In addition, because we trust our clients and never ask for a vehicle pre-inspection at a testing station, we are able to save our clients a great deal of time and inconvenience at the outset when they first effect their cover with us. However, in this case as you are probably aware of the reasons why this matter was held up.
Nonetheless, swift progress is now being made and our claims department will continue to provide you with regular feedback until completion.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team