J
Julendah
1 reviews | Active since Aug 2024
28 Nov 2024, 11:51
Bad service PMD
I had bad experience with prime claims they take more than a month just to assess your they dont even car what your going through by that time and they have poor updating systems i dont recommend anyone to use PMD as their insurance bad service
Helpful (0)
Replies (1)0
Replies (1)
Prime South Africa's replyOfficial
03 Dec 2024, 09:01Hello Julendah,
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us. Rest assured that we always do all our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
Sometimes, the repair process is affected by factors outside the control of both the repairer and ourselves, such as parts being ordered overseas which created the delays. We can, however, confirm that your vehicle repairs have been completed and the vehicle was collected on Friday afternoon the 29th of November 2024.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensures that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
Prime SA Team
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us. Rest assured that we always do all our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
Sometimes, the repair process is affected by factors outside the control of both the repairer and ourselves, such as parts being ordered overseas which created the delays. We can, however, confirm that your vehicle repairs have been completed and the vehicle was collected on Friday afternoon the 29th of November 2024.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensures that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
Prime SA Team
Prime South Africa's reply03 Dec 2024, 09:01
Official
Hello Julendah,
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us. Rest assured that we always do all our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
Sometimes, the repair process is affected by factors outside the control of both the repairer and ourselves, such as parts being ordered overseas which created the delays. We can, however, confirm that your vehicle repairs have been completed and the vehicle was collected on Friday afternoon the 29th of November 2024.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensures that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
Prime SA Team
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us. Rest assured that we always do all our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
Sometimes, the repair process is affected by factors outside the control of both the repairer and ourselves, such as parts being ordered overseas which created the delays. We can, however, confirm that your vehicle repairs have been completed and the vehicle was collected on Friday afternoon the 29th of November 2024.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensures that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
Prime SA Team