1 reviews | Active since May 2015
BAD SERVICE, NO COMMUNICATION, CLAIM HANGING.....
<p>My car was in an armed ******* on the 11th April, I contacted PMD and claim forms were swiftly sent through. I completed and retuned the forms on the 21st. Donovan Olivier sent a mail stating the full cost of damages and a list of repairers should my claim be approved. Up until now I have not been contacted by anyone from PMD or sent an update. I am driving around with a car that has no rear screen and is vulnerable to any attack. I then sent Donovan an email requesting a revert and to date there has been no response from him or the team.</p> <p><br /> </p> <p><br />When I signed up with PMD for both of my cars, I was not aware of how you operated in assisting your clients. Especially seeing as insurance is needed when one is desperate or in danger, so this basically means that if I were to be stranded with a mechanical fault, you people would leave me standing on the side of the road for over a month without assistance! This is my first claim and is slowly becoming a nightmare to be resolved.</p> <p> </p> <p><br />I will cancel both my contracts with PMD because it makes no sense to be insured with an institution that doesn't deliver timeously and can switch on the ignore button whenever it feels like it!! </p> <p>Claim number CL***(2)</p>
Hello karma85,
We would like to express our deepest regret for any inconvenience which may have been caused by this unintentional and unusual occurrence.
The feedback we receive from our clients is important to us as it allows us to continually assess evaluate our service delivery. We appreciate your assistance in this regard.
We would however like to assure you that the detailed investigation into your claim is not in vain but for the protection of all of our clients. Further, you can rest assured that our 24 Hour Roadside Assistance call centre has service providers nationwide to ensure that a client is never left stranded.
Notwithstanding the above, our Claims Department has confirmed that they have been in contact with you and provided you with the outcome of your claim.
Kind Regards,
The PMD Team
Hello karma85,
We would like to express our deepest regret for any inconvenience which may have been caused by this unintentional and unusual occurrence.
The feedback we receive from our clients is important to us as it allows us to continually assess evaluate our service delivery. We appreciate your assistance in this regard.
We would however like to assure you that the detailed investigation into your claim is not in vain but for the protection of all of our clients. Further, you can rest assured that our 24 Hour Roadside Assistance call centre has service providers nationwide to ensure that a client is never left stranded.
Notwithstanding the above, our Claims Department has confirmed that they have been in contact with you and provided you with the outcome of your claim.
Kind Regards,
The PMD Team