LM
Lungiswa M
1 reviews | Active since Aug 2021
31 Aug 2021, 16:52
Bad service n I regret joining them since 2019
I submitted a claim on the second of August till today no feedback I'm alwys calling them just to get an update I'm struggling because I'm staying in rural ereas so that car is need for me but on the 25th they don't delay deducting my premium.
Helpful (0)
Replies (5)0
Replies (5)
Prime South Africa's replyOfficial
31 Aug 2021, 16:57Dear Lungiswa M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply31 Aug 2021, 16:57
Official
Dear Lungiswa M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
LM
Lungiswa M's updateReviewer Update
31 Aug 2021, 17:09I'm so disappointed with this 2 working day cause for the past 3 weeks that's all you have been saying
LM
Lungiswa M's update31 Aug 2021, 17:09
Reviewer Update
I'm so disappointed with this 2 working day cause for the past 3 weeks that's all you have been saying
Prime South Africa's replyOfficial
02 Sept 2021, 09:23 Dear Lungiswa Magalela,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us. During the claim’s validation information supp**** by clients needs to be verified and validated by independent sources as far as possible to enable us to make an objective decision.
Rest assured that our Claims Team is working diligently to ensure that the validation of your claim is swiftly concluded.
We are of course pleased to re-confirm, that our early claims excess falls away after just six months.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply02 Sept 2021, 09:23
Official
Dear Lungiswa Magalela,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us. During the claim’s validation information supp**** by clients needs to be verified and validated by independent sources as far as possible to enable us to make an objective decision.
Rest assured that our Claims Team is working diligently to ensure that the validation of your claim is swiftly concluded.
We are of course pleased to re-confirm, that our early claims excess falls away after just six months.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
LM
Lungiswa M's updateReviewer Update
03 Sept 2021, 07:53The only thing I want is my car now the so that I can make a plan cause I'm struggling n yet I'm paying
LM
Lungiswa M's update03 Sept 2021, 07:53
Reviewer Update
The only thing I want is my car now the so that I can make a plan cause I'm struggling n yet I'm paying
LM
Lungiswa M's updateReviewer Update
26 Oct 2021, 09:25Good day I'm coming back with feed back thnks to hello Peter my claim was paid n got my car back
LM
Lungiswa M's update26 Oct 2021, 09:25
Reviewer Update
Good day I'm coming back with feed back thnks to hello Peter my claim was paid n got my car back