Bad service in regards to a motoring accident claim.

<p>Good day</p> <p> </p> <p>I am extremely disappointed in the service that Prime Meridian is offering, my son was in an accident be it minor or major, I expect as my insurer to repair his vehicle. I pay my premiums on a monthly basis, which you are gladly accepting but now when there is a claim involved now the repairs is considered minor and we are expected to pay for the repairs ourselves. Really is this the service you offer your clients, this is utterly unacceptable, considering I have been a loyal customer for a number of years. In my opinion Prime Meridian is a ***** and I will not accept this.</p> <p> </p> <p>None of you will take this lying down, having to drive or repair your vehicle that has been in an accident.</p> <p> </p> <p>Why does one have insurance if it does not perform the function of an insurance company (repairing vehicles that have been in an accident)</p> <p> </p> <p>It will be highly appreciated if someone more senior can respond to this email and provide feedback that the repairs will be done.</p> <p> </p> <p>There was no request from the company for my son to take the vehicle in for assessment, how can you say the damages are cosmetic and does not require repairs, it comes back to the fact why are we insured?</p> <p> </p> <p> </p>