BAD SERVICE I RECIVED FROM PMD AFTER 4 YEAR BEING WITH THEM

I am covered with the PMD( PLAN C 100% without access) since October 2016 and never claimed, and it is a debit account , they take their premiun montly on the 26, incase the 26 falls on weekend I we made arrangement to debit the next day of which is the 27.

I had an accident last month on the 21 February 2020 it was Friday afternoon coming from work I have rolled with the car, Mr Kobus Van Loggerenberg who is working for JP Auto towing and Recovery called my insure(PMD) AND THEY SPOKE TO ME OVER THE PHONE AND THEY GAVE HIM INSTRUCTION TO TOW MY CAR, LATER SAME DAY I RECEIVED AN SMS THAT MY CAR WAS DELIVERED AT SMD BOKSBURG, ON MONDAY THE INSURANCE CALLED AND FORWARDED THE CLAIMS FORMS AND THEY WERE SEND BACK WITH ALL REQUIRED SUPPORTING DOCUMENTS AND THEY HAVE ACKNOWLEDGE THAT THEY WERE RECEIVED, THEY HAVE BEEN IN COMMUNICATION WITH AND SENDING THE SMS'S OF THE PROGRESS ON MY CLAIM, THEY WERE QUITE FOR A WEEK, THEN I FOLLOWED UP WITH THEM I WAS TOLD THAT THEY ARE DONE WITH THE ASSESSMENT THEY WILL CALL ME, A WEEK LATER I RECEIVED AN EMAIL TO SAY MY CLAIM IS INVALID BASED ON THE FACT THAT THEY DID NOT RECEIVE MY JANUARY PREMIUM, I DID NOT RECEIVE ANY COMMUNICATION WITH THAT REGARD NOT EVEN ON MY EMAIL AS A FORM OF COMMUNICATION, I HAD THREE SIMILAR INCIDENT WITH THEM AND I WILL BE REQUESTED TO DO CASH DEPOSIT IN 2017, 2018 AND LAST YEAR, BASED ON MY EXPERIENCE WITH THEN I MADE ARRANGEMENT WITH THEM TO PLEASE DEBIT ON THE 27 INCASE PAY DAY FALLS ON SUNDAY AND THEY HAVE BEEN DOING THAT, IT CAME TO MY SUPRISE THAT THEY DID NOT RECEIVE THEIR DEBIT WHEREAS FUND WERE THERE AND MY CAR WAS DEBITED. WHY ONLY AFTER TWO WEEKS I WAS THEN INFORMED ABOUT MY STATUS? AND WHAT WILL HAPPEN TO MY CAR THAT IS ACCUMULATING MONEY SINCE IT WAS TOWED BY THEM.

FIRST THING THEY WERE SUPPOSE TO DO WAS TO CHECK MY STATUS WITH THEM BUT THAT DID NOT HAPPEN. ALL THIS TIME I WAS UNDER THE IMPRESSION THAT THEY ARE HELPING ME UP UNTIL TWO WEEKS OF WAITING THAT MY CLAIM IS INVALID. I AM NOT HAPPY WITH MY INSURER, THEY DO NOT VALUE THEIR CLIENTS. I DO NOT HAVE ANY FORM OF TRANSPORT NO ACCESS TO FUNDS IN ORDER TO BUY A NEW CAR, THEY HAVE NOT BEEN IN CONTACT WITH ME SINCE AFTER THE EMAIL THEY HAVE SEND ME AND PHONE CALL FROM THE CONSULTANT. I DO NOT KNOW WHAT WILL APPEN TO MY CAR, THEY DID NOT SEND THE ASSESSMENT REPORT BUT MY ACCOUNTS IS DEBITED EVEN LAST MONTH IT WAS DEBITED. FEW PEOPLE WERE WARNING ME TO CHANGE THE INSURE BECAUSE OF THE EXPERIENCE THEY HAD WITH THEM BUT I CONTINUED WITH THEM REGARDLESS BUT SINCE AFTER MY INCIDENT REGRET WHY I DID NOT CANCEL MY CONTRACT WITH THEM. CAN I GET ASSISTANCE.