1 reviews | Active since Feb 2025
Bad service from Prime SA
I had a car accident this morning at 09h24. At 10:16 Prime SA contacted me and told me they detected a crash on my car, they have to assess the car and said they're towing contractor is going to take the car to their centre to be assessed. A few minutes after my car was towed they called again and told me they know nothing about my car being towed. And they do state that they work with first help but they don't know anything about instructing them to tow the car. I told them I wanted my car back because they took my car under false pretenses And they told me they won't be able to assist me regarding that issue. And that I needed to pay towing fee, and as far as I know, I am covered for that facility. They told me I will be contacted as soon as my car gets to they're assessment centre, it's hours now and still nothing from PrimeSA.
The Prime SA Team
The Prime SA Team
Thank you for bringing this to our attention. We understand how concerning and frustrating it must be to experience confusion and delays during such a stressful time.
Please know that we take this matter very seriously. We are actively investigating the events surrounding the towing of your vehicle with roadside assistance to clarify what went wrong and ensure accountability.
Rest assured, we are committed to holding our service providers to the highest standards of customer care. Our Market Conduct Team is already in touch with you and will provide a detailed update once the investigation is complete.
With Prime's 24-hour roadside assistance, help is always just a call away—day or night, we are here to ensure your safety and peace of mind on every journey.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for bringing this to our attention. We understand how concerning and frustrating it must be to experience confusion and delays during such a stressful time.
Please know that we take this matter very seriously. We are actively investigating the events surrounding the towing of your vehicle with roadside assistance to clarify what went wrong and ensure accountability.
Rest assured, we are committed to holding our service providers to the highest standards of customer care. Our Market Conduct Team is already in touch with you and will provide a detailed update once the investigation is complete.
With Prime's 24-hour roadside assistance, help is always just a call away—day or night, we are here to ensure your safety and peace of mind on every journey.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team