1 reviews | Active since Apr 2024
Bad service from Prime meridian insurance
My car was involved in an accident on the 6 February 2024, they approved my claim after a month. Today is 25 April 2024 I’m still clueless when I will receive my car back still with the repairers and they’re still waiting for the parts from my insurance company. When I phone them they have no idea when the parts will be delivered to the repairers. My insurance is debiting my account every month but I’m not getting a proper service from them. Yesterday I called the insurance asked to speak to someone in charge the lady put me on hold for 10minutes and after that she said she can’t get hold of the manager she will ask the manager to call me back…..of which I’m still waiting for that call from the manager. I have never received such a bad customer service from any company.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post.
At PMD we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated and approved.
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition. To achieve this we encourage all repairs to be completed by a SAMBRA approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients. Should they not meet the standard, we have warranties in place to assist with any rectifications.
It is sometimes the case that the repair process is affected by a number of factors which is outside the control of both the repairer and ourselves, such as the delay in parts from the supplier.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It will no doubt reassure you to know that PMD offers a 24 month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post.
At PMD we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated and approved.
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition. To achieve this we encourage all repairs to be completed by a SAMBRA approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients. Should they not meet the standard, we have warranties in place to assist with any rectifications.
It is sometimes the case that the repair process is affected by a number of factors which is outside the control of both the repairer and ourselves, such as the delay in parts from the supplier.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It will no doubt reassure you to know that PMD offers a 24 month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team