Bad service from prime meridian Direct

Good day

On the 1st of July 20th Saturday I was involved in a motor vehicle incident car on the N12 10km before potchefstroom

I was forced ( car forced) of the road by another motorist. I avoided colliding with that vehicle by driving on the other side of the road.

In the process the car got damaged and popped two air bags on the front passenger side. One on the roof and one on the front passenger door. The right wheel got damaged. The left front arm got damaged. The rear bumper hot damaged. The front damaged got damaged. Possibly the radiator got damaged because the was lots of water leaking from the engine compartment.

I Emmediately phoned my insurance (Prime Meridian) and spoke to the lady by the name of Megan. She assisted me by phoning the ambulance and activating the towing truck ( Kuhn's towing company). The lady Megan contacted me few check the progress at the accident scene. She later called again to check if the towing people have arrived and I confirmed by saying yes. She immediately asked me to speak to the driver of Kuhn's tow truck and after speaking to the driver she told me that the tow truck company is authorized to can tow the my vehicle.

She also informed me that she is only assisting me to get medical assistance and to clear my vehicle from the scene of accident. She told me that the vehicle prime meridian will arrange to tow the truck to nearest SMD wich is going to be klerksdorp on Monday of 3rd of July 2017. She informed me that I should call on Monday day to lodge a claim.

I called prime meridian on Monday 3rd of July 2017 to lodge a claim ( claim no: CL ********** 85). immediately after informing them about my story, the lady with an attitude said she doesn't know any Megan working there and asked me if the tow company was authorized to tow my vehicle. I responded by saying I wouldn't know that. It was Megan who contacted the tow people and she also informed me that the towing guy is authorized to can tow the vehicle. The lady from the claims department informed me that she is going to send me forms to complete some documents. My ID, proof of address, Natis certificate, etc and that I should get photos of the vehicle within 24 hours which I responded that it won't be possible to get the photos because I was at work on that particular day. I don't have another means of transport to get to Potchefstroom. I informed her that Megan informed me prime Meridian will appoint someone to go to the storage and take photos and get accident report from potchefstroom to get a copy of the accident report. I sent all the documents required except for the photos on 5th July 2017 Wednesday.

On the 10th of July 2017 Monday I made a follow up call to prime meridian to check the progress of my claim. I spoke to a lady who informed me that I should arrange for my car to be removed from Kuhn's towing storage at my own expense and if I don't do that quickly my car is going to incure costs which I'll be liable to pay. She then informed me that I should arrange for my own storage to store the vehicle till the claim is settled. I informed her that the story she is telling me is different to the story I was given on the day of the incident. And that why do they wait 9 days to inform me about arranging to have my vehicle cleared from the storage at my own expense. I could have at least arranged for the vehicle to be taken somewhere on the day of accident where it was not going to incur costs. I told her that at the moment I don't have money to have the vehicle cleared from the Kuhn's storage and that I don't have money to arrange the vehicle stored at another place and that that I was deceived when by Megan that prime meridian will arrange for everything. She said she is sorry and that there is nothing she could do about my situation and my vehicle can stay there as long, she doesn't care but I'm gonna have to cater for the costs.

I strongly feel that I was I'll treated, misled and frustrated by prime meridian employees.

Today the 24th of August 2017 I'm called by Rudi to inform me that my claim has been declined as per the rejection letter attached.

The treatment that I received and the frustration that I was made to experience due to untrained and unprofessional staff of prime meridian was a sure case that my claim was going to be declined long before the investigation was even going to start.

I hereby request you to review your decision of declining my claim to approving the claim.

Regards

Bafana Lamont