BAD SERvice from PRIME MEDERIAN D......TLLLllllll

had an accident on the 4th Aug.2018 and submitted all required docs, and all information and more info. to prove that i was in the scene sober and driving alone ,to be told that the towing car doesn't remember the scene and on top of that the is a AR that i provided I'm sure the JMPD didn't just write the number.what makes me mad is the service I'm getting firstly been told to fetch my car from the SMD before i even submit my docs, secondly to be told that i shouldn't collect while they busy investigating ,3rd i send an agent mails no response i called to be told she is on lunch or meeting and has a decency to tel me she has 24hrs to respond to mails or calls which she failed to do ..and i had to make another phone call today ...because right now don't know whats the latest and whether we moving forward or what...its SAD when you want my money ..you all smiles and happy but when i claim i get frustrated even after i provided all you required you still wait for me to call you and help you think how to continue investigating me if i was on the scene ...too much evidence ...i was taken to NEtcare hospital...and JMPD was on site WHAT MORE IS NEEDED,,...F*&^ frustrated by damn insurance