LL
Lanele L
1 reviews | Active since Mar 2022
20 Aug 2024, 10:06
Bad service from PMD insurance
I had a bad experience with this company, they took my car for repairs but whe I went to take it back after they finish, The head lights were not the one for my car and screen of the car was blank I cant see anything that's playing. I reported this matter with them, they said they are going to do investigation but when they came back to me, I was told that they can't do anything for me. So I just wanted people to know how bad is PMD insurance
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
20 Aug 2024, 13:10Dear Lanele
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply20 Aug 2024, 13:10
Official
Dear Lanele
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
27 Aug 2024, 13:10Hello Lanele
We appreciate the time you have taken to note your disappointment. We aim to provide world-class service to our policyholders during every interaction.
At Prime, we have a service level agreement in place with all the repairers on our panel of repairers. This allows us to hold them accountable to certain standards when it comes to the repairs conducted and the care of our policyholder's vehicle whilst in their possession. All our repairers are required to take check-in photos when the vehicle comes into our possession.
The review indicates that you have been given feedback on the LCD screen. We have further escalated your concerns regarding the fitted headlamps and our market conduct department will be in contact with you to provide detailed correspondence to your query.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero—and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply27 Aug 2024, 13:10
Official
Hello Lanele
We appreciate the time you have taken to note your disappointment. We aim to provide world-class service to our policyholders during every interaction.
At Prime, we have a service level agreement in place with all the repairers on our panel of repairers. This allows us to hold them accountable to certain standards when it comes to the repairs conducted and the care of our policyholder's vehicle whilst in their possession. All our repairers are required to take check-in photos when the vehicle comes into our possession.
The review indicates that you have been given feedback on the LCD screen. We have further escalated your concerns regarding the fitted headlamps and our market conduct department will be in contact with you to provide detailed correspondence to your query.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero—and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
The Prime SA Team
LL
Lanele L's updateReviewer Update
10 Oct 2024, 03:11Have been waiting for a call from them ever since and how come my small scratches on LCD can make the hole radio blank and how can a big company like this not know deference between polo vivo head lamp and polo tsi coz there's big deference in those two
LL
Lanele L's update10 Oct 2024, 03:11
Reviewer Update
Have been waiting for a call from them ever since and how come my small scratches on LCD can make the hole radio blank and how can a big company like this not know deference between polo vivo head lamp and polo tsi coz there's big deference in those two