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anzuza A

1 reviews | Active since Oct 2016

10 Oct 2016, 15:04

Bad service ,***** and selling false products.

<p>I write this letter to Hellopeter to express my dissatisfaction about the service i got from PMD whereby they refused to take full responsibillity of the claim as my car insurence now they say thy will only cntribute R12.000</p>

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Replies (1)
Prime South Africa
Prime South Africa's reply14 Oct 2016, 10:39
Official

Hello Archibald Thabane Nzuza

We understand your uneasiness and wish to reassure you that client service is extremely important to us and we appreciate the time you have taken to bring your concern to our attention.

The Prime Motor Cover Grow product you have selected is not traditional comprehensive insurance which at an affordable premium provides a growing financial contribution of R4,000 per month towards motor vehicle accidents that will in time escalate to the full value of your vehicle.

In this regard your accident happened after you had paid just four premiums and thus the contribution towards your vehicle damage had accumulated to R12 000.00.

Our Claims Team have confirmed that your chosen preferred repairer began stripping your vehicle without our prior authorisation.

Nonetheless, your concern is important to us and a member of our Client Representation department is investigating this matter on your behalf and will provide you with feedback in due course.

Kind Regards,

The PMD Team