Bad Service for a first time client

Good day

I must say for a first time customer your'll are not that customer orientated. When I needed insurance your'll phoned me every day none stop. I gave Godfrey the sale and he helped me till the end then your'll took two debt orders and all was fine. I queried something directly with Godfrey and on the customer care email and all of sudden it feels like no one works here anymore.

Should i cancel my insurance and take my business elsewhere.

All i asked was if i can have a reduce cost in my monthly fee as i now have tracker on my car and with other insurance companies they have insurance and tracker as one fee.

So please do tell me should i rather move to something else and be with a different company that can respond to my query.