ZN
Zoleka N
1 reviews | Active since Apr 2022
07 May 2026, 14:13
Bad service ever
I will never understand the treatment I'm getting even after I waited so long I still when the claim is approved I still need to wait claim number CL***
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
07 May 2026, 14:26Hello Zoleka, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply07 May 2026, 14:26
Official
Hello Zoleka, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
12 May 2026, 07:58Hello Zoleka N,
Thank you for taking the time to share your experience. We value all input as it helps us improve and better serve our third parties and the community as a whole.
When a claim involving a third party is approved, there are specific steps that need to be completed before payment can be made. One of these is receiving and processing the signed settlement agreement, which confirms the amount and allows us to finalise the payment safely and correctly.
After considering the matter, our records show that your third-party claim was approved on 29 April 2026 and that the settlement is being processed within the standard turnaround period communicated to you once all documents were received, although we acknowledge that the overall process has already felt very long from your perspective.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
Prime’s indemnity claims process is built on trust and efficiency, settling third-party claims as swiftly as possible so you can move forward with confidence.
Committed to resolving your concern with care.
Kind Regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply12 May 2026, 07:58
Official
Hello Zoleka N,
Thank you for taking the time to share your experience. We value all input as it helps us improve and better serve our third parties and the community as a whole.
When a claim involving a third party is approved, there are specific steps that need to be completed before payment can be made. One of these is receiving and processing the signed settlement agreement, which confirms the amount and allows us to finalise the payment safely and correctly.
After considering the matter, our records show that your third-party claim was approved on 29 April 2026 and that the settlement is being processed within the standard turnaround period communicated to you once all documents were received, although we acknowledge that the overall process has already felt very long from your perspective.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
Prime’s indemnity claims process is built on trust and efficiency, settling third-party claims as swiftly as possible so you can move forward with confidence.
Committed to resolving your concern with care.
Kind Regards,
The Prime SA Team
The Prime SA Team