LS
Lerato S
1 reviews | Active since Dec 2018
11 Dec 2018, 20:44
Bad service ever
I've had a very bad experience with this insurance,I've been paying them every month without me holding back 2months back my car was involved in an accident,PMD told me they'll only be able to pay 5000 for the damages the other remaining amount that will be needed they won't be able to assist me,after I've been a loyal customer to them
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Replies (2)
Prime South Africa's replyOfficial
12 Dec 2018, 08:22 Dear Lerato S, Thank you for bringing your concern to our attention.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 14 December 2018.
Assuring you of our continued best endeavours on your behalf. The PMD Team.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 14 December 2018.
Assuring you of our continued best endeavours on your behalf. The PMD Team.
Prime South Africa's reply12 Dec 2018, 08:22
Official
Dear Lerato S, Thank you for bringing your concern to our attention.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 14 December 2018.
Assuring you of our continued best endeavours on your behalf. The PMD Team.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 14 December 2018.
Assuring you of our continued best endeavours on your behalf. The PMD Team.
Prime South Africa's replyOfficial
13 Dec 2018, 10:54 Dear Lerato S, Thank you for the time you have taken to raise your concern with us. We value your input as exceptional client service is important to us. A thorough review of the purchase conversation conducted with you confirmed that our New Business Professional did an excellent job in explaining the policy features to you. During this conversation, you were informed that the Accident Contribution Benefit you selected provides a growing amount cover with every month that passes to contribute towards the cost of repairing smaller motor vehicle accident damage, right up to the full value of your vehicle. Your PMD policy document is really easy to read and understand, so you may recall that there are various growth plans available to financially assist with the repair costs of your vehicle, depending on your budget. A member of our Market Conduct Department will further be in contact with you to provide clarity. Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team
Prime South Africa's reply13 Dec 2018, 10:54
Official
Dear Lerato S, Thank you for the time you have taken to raise your concern with us. We value your input as exceptional client service is important to us. A thorough review of the purchase conversation conducted with you confirmed that our New Business Professional did an excellent job in explaining the policy features to you. During this conversation, you were informed that the Accident Contribution Benefit you selected provides a growing amount cover with every month that passes to contribute towards the cost of repairing smaller motor vehicle accident damage, right up to the full value of your vehicle. Your PMD policy document is really easy to read and understand, so you may recall that there are various growth plans available to financially assist with the repair costs of your vehicle, depending on your budget. A member of our Market Conduct Department will further be in contact with you to provide clarity. Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team