Bad Service ever

I was involved in an accident on the 04 July 2025, ny car was then towed by them to renew it in Sandton. Since then I've been doing followups on the car until I received a call to say that they will fix it as it is a minor damage. After waiting for two weeks I get a call that my car was considered a writeoff since they can't find the parts. I then disputed the offere and my car was towed to auction in centurion and was told to submit an alternative panelbeter with atleast R 37000 of repairs to the car. I've send it already on Monday the 28th July 2025. I called on the 29th to follow up and i was told that it is more than R37000 with 400 00 then ill have to pay for extras. Since then i am still waiting hear if they will consider paying the quote as the claim was approved. I've never been so depressed with my car. AUG04 will be a full month without a car and they don't care how you get to work and back home or you use the car for business or not. All they do is to deduct the premiums but can't assist urgently when needed.☹️☹️☹️☹️☹️