BAD SERVICE DELIVERY

PMD will forever give u hassles before they can assist you.Im still waiting for Samantha to give me a call after speaking to Nomvu( Claims Dept) who had said she will escalate the matter to her.Every single month I pay my premium and have never Missed it since 2018.Why do I have to fight always before they can assist me.Now I have a car hire benefit but they refusing to assist me saying the claim was related to last years claim, before I had the benefit but the incident happened now, what bull is that? Why am I paying for a benefit that I will not enjoy? I am now stranded after Nuwagon penalbeater has done a ****ty job on last year part that they fixed on my car and as a result the PMD insurance has told me they will never get involved but the irony is that they are the ones who sent me to Nuwagon when I got into an accident.I must now deal with the service provider directly.I am obviously paying for insurance so I can be assisted when I am in a serious need, its called an accident because its something that is unforseen.I am thanking God when that Drive Shaft broke last week the car was not on a high speed or we could be talking a different story, it could have been worse but guess what? Today I am the one who " abused" the Drive Shaft that they repaired and Nuwagon claims they fixed the CV but it was clearly stated on the quote that the Drive Shaft was repaired for R1850 and they dont want to fix the part that is still under warranty .PMD is quick to Debit your account but very Difficult to pay out or assist!Im still waiting to be contacted, not to forget the towing of the vehicle was also a missionbut I have that benefit on my plan.....I have never come such across.Not happy with their Service at All!!!! You become treated as an Object when you actually in Need of their help.You take out an Insurance so you can be assisted in time of your need! BUT Clearly NOT!