NM
Neo M
1 reviews | Active since Jun 2018
03 Oct 2019, 17:18
Bad Service Delivery
I called in yesterday to make a claim for my car window and I was told they will get back to me within 24hrs I still haven’t gotten my response I called them at 13:00 and I was told the investigations for my claim was complete and I will get feedback by end of business today and again nothing. I was praying I don’t get bad service like the reviews I read about PMD but I’m getting disappointed day by day. I’m I gonna get my call back. I need my car fixed, I have never failed to make payments but why I’m I struggling to get a damn window fixed. Can I please get response from PMD or can I please move to another insurance if this is how you treat your clients.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
04 Oct 2019, 13:05Dear Neo M
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply04 Oct 2019, 13:05
Official
Dear Neo M
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
09 Oct 2019, 16:31Dear Neo M,
Thank you for taking the time to raise your weariness with us.
Please be assured that we always do all in our power to avoid delays whilst validating any claim. As we are sure you will appreciate, the more time it takes us to finalise your claim, the more it costs both of us.
We are delighted to confirm that your claim was finalised and the outcome has already been communicated to you.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Prime South Africa's reply09 Oct 2019, 16:31
Official
Dear Neo M,
Thank you for taking the time to raise your weariness with us.
Please be assured that we always do all in our power to avoid delays whilst validating any claim. As we are sure you will appreciate, the more time it takes us to finalise your claim, the more it costs both of us.
We are delighted to confirm that your claim was finalised and the outcome has already been communicated to you.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team