OM
Ouma M
1 reviews | Active since Oct 2020
07 Oct 2020, 13:18
Bad service
After they took almost two weeks to investigate I received a call from an Agent .she was not even sure what she was talking about all she knew was my claim has been declined but I didn’t get a proper feed back as to why it was declined.i will be canceling my insurance with Pmd because it shows exactly that PMD ****s their client and we always make payment on time ..I’m not quite impressed with the service I’m really disappointed
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
07 Oct 2020, 14:04Dear Ouma M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply07 Oct 2020, 14:04
Official
Dear Ouma M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
09 Oct 2020, 10:18Dear Ouma M,
Thank you for your post. We appreciate the opportunity to address your inquiry.
Rest assured that at PMD all valid claims are settled within the shortest possible time. Where the facts of a claim prove more difficult to verify, the process can sometimes take a bit longer. It is also true that for your claim to be successful, it has to fall within the policy terms.
Our Market Conduct Team has already reviewed the matter and will provide you with further clarity shortly.
As you are no doubt aware, our comprehensive cover offers an incredible feature which reduces the excess payable to zero within a remarkably short time.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply09 Oct 2020, 10:18
Official
Dear Ouma M,
Thank you for your post. We appreciate the opportunity to address your inquiry.
Rest assured that at PMD all valid claims are settled within the shortest possible time. Where the facts of a claim prove more difficult to verify, the process can sometimes take a bit longer. It is also true that for your claim to be successful, it has to fall within the policy terms.
Our Market Conduct Team has already reviewed the matter and will provide you with further clarity shortly.
As you are no doubt aware, our comprehensive cover offers an incredible feature which reduces the excess payable to zero within a remarkably short time.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team