TP
Tshepo P
1 reviews | Active since Oct 2019
14 Oct 2019, 19:17
Bad service
I called today regard wind screen and they told me my policy only covers small scratches. And when I join them told me they cover everything in my car and I'm paying lot and they told me my cover grows with r4000 every month. From last year may till now I don't miss my payment but they can't cover wind screen. I'm thinking of going to another insurance cause I can't be with insurance that don't cover our need. Be specific.. Very sad
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Replies (2)
Prime South Africa's replyOfficial
15 Oct 2019, 07:48 Dear Tshepo P
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply15 Oct 2019, 07:48
Official
Dear Tshepo P
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
18 Oct 2019, 14:13Dear Tshepo P,
We appreciate the time you have taken to raise your query.
At PMD we pride ourselves on providing a range of innovative motor insurance products, depending on exactly what you need.
A detailed review of the purchase conversation conducted with you confirmed that you did not choose to add the optional Windscreen Replacement Benefit to your specific risk cover. Should you wish to add the benefit for any future windscreen damage, we will be more than happy to add it to your policy. Alternatively, we can assist you to convert your specific risk cover to our comprehensive insurance product.
Unlike many other insurers, with PMD comprehensive cover your claim excess reduces to zero - and it does so within a few short months.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply18 Oct 2019, 14:13
Official
Dear Tshepo P,
We appreciate the time you have taken to raise your query.
At PMD we pride ourselves on providing a range of innovative motor insurance products, depending on exactly what you need.
A detailed review of the purchase conversation conducted with you confirmed that you did not choose to add the optional Windscreen Replacement Benefit to your specific risk cover. Should you wish to add the benefit for any future windscreen damage, we will be more than happy to add it to your policy. Alternatively, we can assist you to convert your specific risk cover to our comprehensive insurance product.
Unlike many other insurers, with PMD comprehensive cover your claim excess reduces to zero - and it does so within a few short months.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team