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Nontembeko N
1 reviews | Active since Jun 2012
17 Mar 2020, 11:55
BAD SERVICE AT PMD
THEY DIDNT PAY MY CAR, BUT I WAS NOT GET MY CAR FIXED SINCE 2018 OCTOBER
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
17 Mar 2020, 18:29 Dear Nontembeko N,
Thank you for your post and for bringing your displeasure to our attention.
We have located your profile and are reviewing it to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Thank you for your post and for bringing your displeasure to our attention.
We have located your profile and are reviewing it to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply17 Mar 2020, 18:29
Official
Dear Nontembeko N,
Thank you for your post and for bringing your displeasure to our attention.
We have located your profile and are reviewing it to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Thank you for your post and for bringing your displeasure to our attention.
We have located your profile and are reviewing it to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
19 Mar 2020, 20:16 Dear Nontembeko N,
Client service is extremely important to us and accordingly, your feedback is of great importance.
We regret your unease regarding the outcome of the claim. A thorough review of the matter confirmed that we engaged with you on several occasions to obtain necessary documentation which would have assisted us to validate your claim. Without which, we were unable to proceed with your claim. Nonetheless, our Market Conduct Team will be in contact with you to offer further clarity on this matter. We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team
Client service is extremely important to us and accordingly, your feedback is of great importance.
We regret your unease regarding the outcome of the claim. A thorough review of the matter confirmed that we engaged with you on several occasions to obtain necessary documentation which would have assisted us to validate your claim. Without which, we were unable to proceed with your claim. Nonetheless, our Market Conduct Team will be in contact with you to offer further clarity on this matter. We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team
Prime South Africa's reply19 Mar 2020, 20:16
Official
Dear Nontembeko N,
Client service is extremely important to us and accordingly, your feedback is of great importance.
We regret your unease regarding the outcome of the claim. A thorough review of the matter confirmed that we engaged with you on several occasions to obtain necessary documentation which would have assisted us to validate your claim. Without which, we were unable to proceed with your claim. Nonetheless, our Market Conduct Team will be in contact with you to offer further clarity on this matter. We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team
Client service is extremely important to us and accordingly, your feedback is of great importance.
We regret your unease regarding the outcome of the claim. A thorough review of the matter confirmed that we engaged with you on several occasions to obtain necessary documentation which would have assisted us to validate your claim. Without which, we were unable to proceed with your claim. Nonetheless, our Market Conduct Team will be in contact with you to offer further clarity on this matter. We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team