aM
ak M
1 reviews | Active since May 2022
07 Jun 2023, 15:15
Bad Service and Incorrect Reporting
I requested a list of all my accidents as I needed to provide to another insurance company. A claim that was never processed appears with no value attached. I never sent a claims form or pictures therefore the claimed should have never been processed and should not appear as a claim. PMD paid out nothing for this incident. I spent at-least 10 calls and emails to the legal team with no success. I cant even get passed the call centre agents. PMD would you rectify my request and would you match my monthly fees in the future to a charity?
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
07 Jun 2023, 16:19Dear ak M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply07 Jun 2023, 16:19
Official
Dear ak M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
aM
ak M's updateReviewer Update
11 Jun 2023, 01:17Still waiting for feedback. Dear Hello Peter, this is a great site. Thank you for all the years of protecting the consumer, however can I suggest that you start verifying the 5 starts. Could a bot or **** comments be added to increase good perception? Apologies but the only reason I took the insurance was because of the positive comments on this website. Are you able to track on IP address?
aM
ak M's update11 Jun 2023, 01:17
Reviewer Update
Still waiting for feedback. Dear Hello Peter, this is a great site. Thank you for all the years of protecting the consumer, however can I suggest that you start verifying the 5 starts. Could a bot or **** comments be added to increase good perception? Apologies but the only reason I took the insurance was because of the positive comments on this website. Are you able to track on IP address?
Prime South Africa's replyOfficial
13 Jun 2023, 16:14 Dear ak M
Thank you for raising your query with us. We value all feedback from our policyholders as we strive to offer world-class service at every interaction.
Due to our commitment to Treating Customers Fairly, we ensure that policyholders do not face any post-sale barriers in claiming, complaining, or cancelling their policies.
We regret to learn that your expectations surrounding our client service were not met.
We note that our Market Conduct Team has already reached out to you and will provide a further detailed explanation of your matter and assist with your request.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for raising your query with us. We value all feedback from our policyholders as we strive to offer world-class service at every interaction.
Due to our commitment to Treating Customers Fairly, we ensure that policyholders do not face any post-sale barriers in claiming, complaining, or cancelling their policies.
We regret to learn that your expectations surrounding our client service were not met.
We note that our Market Conduct Team has already reached out to you and will provide a further detailed explanation of your matter and assist with your request.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply13 Jun 2023, 16:14
Official
Dear ak M
Thank you for raising your query with us. We value all feedback from our policyholders as we strive to offer world-class service at every interaction.
Due to our commitment to Treating Customers Fairly, we ensure that policyholders do not face any post-sale barriers in claiming, complaining, or cancelling their policies.
We regret to learn that your expectations surrounding our client service were not met.
We note that our Market Conduct Team has already reached out to you and will provide a further detailed explanation of your matter and assist with your request.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for raising your query with us. We value all feedback from our policyholders as we strive to offer world-class service at every interaction.
Due to our commitment to Treating Customers Fairly, we ensure that policyholders do not face any post-sale barriers in claiming, complaining, or cancelling their policies.
We regret to learn that your expectations surrounding our client service were not met.
We note that our Market Conduct Team has already reached out to you and will provide a further detailed explanation of your matter and assist with your request.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team