Bad Service and *********** staff/employees

<p>My car was involved in accident on the 26 March 2016, and I reported the case to Prime Meridian insurance for claim. Submitted all required documents, claim number :CL***6, I noticed that she does not know her job, after submission of all document, she called me and request me that I should go to SAPS and request a police report and I told her that is not my job to do that, again she called me and told me that the insurance is willing to give R21000.00 and take my car cause cannot be fixed, I called to inform her that I am not willing to give them my car. She apologise for giving wrong info because is not the part of the procedure she spoke with her TL, I asked what is second option and she told me about R12000 towards but is going to take long. She is asking me about when last did I service my car and name of the company, and stupid questions as if I bumped someone car and when I join the insurance they asked me to provide name of other person who also drive my car and then I add my brother. Yesterday I received an email from them requesting phone recording of my brothers cellphones because he cannot find any details of the person who bumped my car, and who's fault is that? The requirements are not indicated on my contract, which is T&amp;C's. My brother's lawyer instructed him not to provide recordings. What is a point of paying insurance is if you cannot get service, Prime Meridian they are cruel and selfish many clients complain about their service and when I query with them they told me that people they don't read their procedure and the only problem they have is that they don't cover your car if your claim is less that R5000. My case is different because they sent someone to assess the car and he came with quote of R26 000 and Roxcal changing statement saying to my car will cost R41 000 and R36000 . I would like Prime Meridian to deliver their service they promised when joined their insurance, they must stop playing hide and sick and I am struggling using public transport and is winter in Cape Town. My brother is not going to provide recordings.</p>