OM
Obed M
1 reviews | Active since Oct 2023
10 Oct 2023, 08:09
Bad service
I got involved in a accident on the 13th of August 2023 and submitted my Claim on the 14th since then after all documents were submitted, I haven't had any feedback, every time one calls for an update I being advised that the claim is still under review, I was given a 30 Days turnaround time however we in the month of October and it's about to be 2 months now since I submitted my claim with no Feedback.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
10 Oct 2023, 08:25Dear Obed .
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply10 Oct 2023, 08:25
Official
Dear Obed .
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
16 Oct 2023, 11:38Dear Obed M,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to investigate your claim, the more it costs us both.
Our Claims Team is working diligently to ensure that your claim is finalised without further delay and has further undertaken to continue to keep you updated regarding the progress of your claim.
Our Market Conduct Team has confirmed that they will be in contact with you and will provide further clarity regarding the status of your claim.
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply16 Oct 2023, 11:38
Official
Dear Obed M,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to investigate your claim, the more it costs us both.
Our Claims Team is working diligently to ensure that your claim is finalised without further delay and has further undertaken to continue to keep you updated regarding the progress of your claim.
Our Market Conduct Team has confirmed that they will be in contact with you and will provide further clarity regarding the status of your claim.
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team