MD
Madoda D

1 reviews | Active since Jun 2014

17 Sept 2021, 09:21

Bad Service

I am very disappointed with PMD and I was very much doing marketing for them I was telling my family, friends and colleagues about their prices that are so low but what is happening with my claim is another story its about 7 weeks now still waiting for the decision maker, I never skip a payment for more than 6 years with the insurance. They are doing investigation like you have killed somebody they even call the people that were not involved in an accident because they don’t wanna pay out also asking work roaster what **** is that. I remember one day I got stuck one of tow truck drivers came pass me and ask which insurance I have I told me PMD and he says I don’t know why people are with because this insurance doesn’t want to pay but I ignore him and carry on paying them but now I wish I have Liston to him. The truth is that PMD really doesn’t want to pay VERY DISSAPOIMTED I should have stayed with my old insurance.

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Replies (2)
Prime South Africa
Prime South Africa's reply17 Sept 2021, 09:45
Official
Dear Madoda D,

Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 2 business days. 
 
Assuring you of our continued best endeavours. 

Kind regards,
The PMD Team 
Prime South Africa
Prime South Africa's reply21 Sept 2021, 09:07
Official
 
Dear Madoda D, 
 
Thank you for your post.  It’s troubling to hear of your experience as we strive to provide excellent services.
 
 Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to investigate your claim, the more it costs us both. 

As you will recall, owing to the limited information available on your claim a bit more work has been required to confirm the events surrounding the accident. 

Our Claims Team is working diligently to ensure that your claim is finalised without further delay and has further undertaken to continue to keep you updated regarding the progress of your claim. 
 
Our Market Conduct Team has confirmed that they will be in contact with you and will provide further clarity.
 
 It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it!
 
 Assuring you of our continued best endeavours on your behalf.
 
 Kind regards,
The PMD Team