JP
Johan P
1 reviews | Active since Nov 2016
09 Mar 2021, 07:44
Bad service
Worthless insurance company. PMD just rip people off. It is the second time they failed me. You better off putting your money in a savings account. Please cancel my insurance. ****************
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Replies (2)
Prime South Africa's replyOfficial
09 Mar 2021, 08:29Dear Johan P,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply09 Mar 2021, 08:29
Official
Dear Johan P,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
10 Mar 2021, 11:53Dear Johan P,
Thank you for your post.
We are surprised to learn of your dissatisfaction as your claim was approved within three working days and the successful outcome was communicated to you.
As you are aware, all claims are validated within the parameters of the terms of your policy. In addition, we only request for repairs for the insured vehicle to be performed by SAMBRA approved repairers on our panel as we have service level agreements in place to ensure that a seamless repair process for all our clients. All accident related damage will be repaired subject to your selected growing benefit amount under your policy.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding our repair process.
It will no doubt delight you to learn that PMD provides a range of affordable insurance products to accommodate the pocket and needs of every day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
Market Conduct Team
Prime South Africa's reply10 Mar 2021, 11:53
Official
Dear Johan P,
Thank you for your post.
We are surprised to learn of your dissatisfaction as your claim was approved within three working days and the successful outcome was communicated to you.
As you are aware, all claims are validated within the parameters of the terms of your policy. In addition, we only request for repairs for the insured vehicle to be performed by SAMBRA approved repairers on our panel as we have service level agreements in place to ensure that a seamless repair process for all our clients. All accident related damage will be repaired subject to your selected growing benefit amount under your policy.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding our repair process.
It will no doubt delight you to learn that PMD provides a range of affordable insurance products to accommodate the pocket and needs of every day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
Market Conduct Team