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chuma K
1 reviews | Active since Feb 2020
11 Feb 2020, 15:45
BAD SERVICE..
My car was damaged in a hail storm on 4 Jan 2020. To date i am still waiting for my car to be fixed as my claim is still not finalized. All documents have been submitted to the insurance and after numerous phone calls i have no joy... They now want cellphone records to proof I made phone calls to them and that the incident was reported as well as verifying my location on the day of the incident. Worst service ever received from a service provider.
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Replies (2)
Prime South Africa's replyOfficial
11 Feb 2020, 16:40Dear Chuma K,
Thank you for your post and for bringing your displeasure to our attention.
We have located your profile and are reviewing it to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply11 Feb 2020, 16:40
Official
Dear Chuma K,
Thank you for your post and for bringing your displeasure to our attention.
We have located your profile and are reviewing it to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
17 Feb 2020, 07:44Dear Chuma K,
Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your unease to our attention.
Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your unease to our attention.
We wish to reassure you that the validation of claims is for the protection of all of our clients. This enables us to uphold our promise and deliver innovative and affordable product benefits.
The need for your cell phone data records arose due to the unique and unusual circumstances surrounding your loss as this report contains valuable information which will assist in validating your claim.
Our claims team has undertaken to continue to keep you updated regarding the progress of your claim and will notify you as soon as we receive the required documentation.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply17 Feb 2020, 07:44
Official
Dear Chuma K,
Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your unease to our attention.
Client service is extremely important to us and we sincerely appreciate the time you have taken to bring your unease to our attention.
We wish to reassure you that the validation of claims is for the protection of all of our clients. This enables us to uphold our promise and deliver innovative and affordable product benefits.
The need for your cell phone data records arose due to the unique and unusual circumstances surrounding your loss as this report contains valuable information which will assist in validating your claim.
Our claims team has undertaken to continue to keep you updated regarding the progress of your claim and will notify you as soon as we receive the required documentation.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
The PMD Team