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sfiso S

1 reviews | Active since Mar 2013

11 Mar 2020, 20:47

Bad service

BAD CUSTOMER SERVICE I HAVE AN INSURANCE WITH THIS GUYS SO MY VEHICLE WAS INVOLVED IN AN ACCIDENT ON THE 29 OF FEBRUARY 2020 ITS BEEN A WEEK NOW AND NOW I M BEEN TOLD THAT MY CAR WILL BE WRITTEN OFF BUT WHEN I PHONED THE FIRST LADY I SPOKE TO TOLD ME THAT MY COVER HAS GROW TO UP 100000 BUT TODAY I M GETTING ANOTHER STORY FOR AN AMANDA WHOM I ASKED TO SPEAK TO A MANAGER N I WAS TOLD THEY ARE IN A MEETING WAS PROMISED A CALL BACK BEFORE END OF BUSINESS STILL WAITING FOR SO GUYS PLEASE BE CAREFULL ON HOW YOU CHOOSE YOUR INSURANCE NW I M STRUCK WITHOUT A VEHICLE AND I M BEEN TOLD THE CLAIM WILL TALE ABOUT 30 DAYS IS THIS FAR FOR SOMEONE WHOS BEEN PAYING FROM 2015 I M REALLY DISSAPPOINTED WITH THE SERVICE FOR THIS GUYS

0
Replies (2)
Prime South Africa
Prime South Africa's reply12 Mar 2020, 13:03
Official
Dear Sfiso S,
 
Thank you so much for taking the time to bring your unease to our attention. We sincerely apologise for any inconvenience caused. 
 
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days. 
 
Assuring you of our continued best endeavours on your behalf. 
 
Kind regards,
The PMD Team 
Prime South Africa
Prime South Africa's reply16 Mar 2020, 17:38
Official
 
Dear Sfiso S,
 
Thank you for alerting us to your discontent. PMD continuously strives to treat every one of its customers to ever improving standards of service and fairness.

We wish to remind you that the Prime Motor CoverGROW policy you selected provides growing cover with every month that passes, right up to the full trade value of your vehicle which is made available on an approved of a claim. We confirm that your claim is proceeding well and that you will be consistently updated on the progress of your claim until finalisation.

We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.

Assuring you of our continued best endeavours on your behalf.

Kind regards,
The PMD Team