1 reviews | Active since Feb 2012
bad service
On the 13th of march 2015 I had a problem with my car where I got stuck. I called prime meridian for assistance where I held on for 1 hour 30 mins with no answer. 3 guys had to tow my car from where my car got stuck to my house. On Monday the 16th I called them for an arrangement with regards to a courtesy car since my car has a problem with the alternator of which I have to order and I was promised that I will be called for arrangements regarding my courtesy car. I'm still waiting till today and I need means of transport due to the type of a job I'm doing. I'm so disappointed in them and at the same time they are advertising themselves as the best insurance broker in South Africa with such service. I'm surely going to cancel this insurance and rather pay people who are reliable. For a woman to be stuck late at night and holding on for an hour in this country that we live in is not safe. They are full of empty promises and wouldn't recommend them to anyone from this point onwards. It's now 5 days without a car and I tell myself that I have a reliable insurance broker meanwhile I'm lying to myself. Hope everyone learns a lesson from this.
Thank you for bringing your experience to our attention. We fully empathise with your frustration.
Our 24 hour call centre has no record of any call received from you on 13 March , 2015 and reported no technical faults for that date. Perhaps you got through to the wrong number? Nonetheless, we are indeed sorry to learn of this unfortunate event.
Our understanding now though, is that our Claims Department has since been in contact with you and has assisted you with a car hire claim.
Please do not hesitate to contact us directly should you have any further difficulty.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Thank you for bringing your experience to our attention. We fully empathise with your frustration.
Our 24 hour call centre has no record of any call received from you on 13 March , 2015 and reported no technical faults for that date. Perhaps you got through to the wrong number? Nonetheless, we are indeed sorry to learn of this unfortunate event.
Our understanding now though, is that our Claims Department has since been in contact with you and has assisted you with a car hire claim.
Please do not hesitate to contact us directly should you have any further difficulty.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team