kC
kevin C
1 reviews | Active since Jan 2020
26 Jul 2022, 10:45
Bad Service
I am really dissapointed in the pathetic service I received from PMD(Prime Meridian Direct). Two weeks ago I needed to claim as someone drove into me. I've submitted all the necessary documents, but waited two weeks for a response . No actual assessment was done, but my claim was declined. I had to phone them a couple of times to find out the process of my claim. After two weeks I am being referred to a panelbeater, who is only available next week.
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Replies (2)
Prime South Africa's replyOfficial
26 Jul 2022, 11:48Dear Kevin C,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply26 Jul 2022, 11:48
Official
Dear Kevin C,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
29 Jul 2022, 09:01Dear Kevin C
Thank you for your post. We value all feedback as we continuously strive to improve our services.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
We are delighted to note that your claim was approved within our preferred turnaround time of 15 days and authorisation has been sent to the repairer in order for repairs to commence.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply29 Jul 2022, 09:01
Official
Dear Kevin C
Thank you for your post. We value all feedback as we continuously strive to improve our services.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
We are delighted to note that your claim was approved within our preferred turnaround time of 15 days and authorisation has been sent to the repairer in order for repairs to commence.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team