1 reviews | Active since Nov 2015
Bad service
I had an accident on the 06 June 2015, reported to Prime meridian and received a claim number. I forwarded all necessary documentation they requested, the week after the accident I was called by the investigator and he kind of demanded me to leave at work and come to the accident site where we stayed about four hours, hurting as I was and also still traumatised. They even asked for my cell phone records to track my where abouts on that day, I'm still disturbed with that one. I have been waiting for Prime Meridian for a long time and when I call for a follow up, they tell me that they haven't received a reply from the insurer. I have been calling and emailing but I haven't receive a proper update from a person heading my case (Mmasechaba Moloi), and also I had separate plan for the <br> Road assist after the accident they told me if the claim is not successful I will be liable to pay storage and towing expenses after the accident they still debited the account till today. How can you live for such a long time without the car yet I never missed any premium?<br> <br>
Thank you for raising your concern with us.
Client Service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.
We are pleased to confirm that your claim has been approved by our claims department and that detailed correspondence regarding the matter has been forwarded to you via Email.
You will further receive a telephone call from your assigned claims technician early Monday morning to confirm the approval and explain the procedures that will follow.
Assuring you of our best endeavours at all times.
Kind Regards,
The PMD Team
Thank you for raising your concern with us.
Client Service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.
We are pleased to confirm that your claim has been approved by our claims department and that detailed correspondence regarding the matter has been forwarded to you via Email.
You will further receive a telephone call from your assigned claims technician early Monday morning to confirm the approval and explain the procedures that will follow.
Assuring you of our best endeavours at all times.
Kind Regards,
The PMD Team