1 reviews | Active since Jun 2018
Bad service
I must confess, I am highly disappointed by your service and the period you take to finalize claims. I had an accident about a month ago of which till today my claim has not been finalized. I stay in an area which doesn’t have taxis as a result that I must Taxify each time I go to work. The purpose of this insurance is to make my life a living hell rather than to give me peace of mind. All documents were sent and to my surprise, I got an update about my drivers license being valid I mean shouldn’t the validation of a drivers be done when one takes the policy? This insurance is not good at all and I even regret moving from Momentum to you guys. My request to you guys is to finalize my claim so I can get back to my normal routine. One has to beg you guys to offer a service which is being paid for........
I gave in a month for this to be settled but it’s just not happening. Your delaying tactics are making my experience with you guys horrible and if one were to ask how is your insurance? I would definitely tell them about this experience I am having with you. I never missed not even a single payment but I get to wait forever for you to sort me out very quick.
Claim no:CL ********** 71
As a client, I plead with you to keep your promise and finalize my claim as I have to beg you guys to do this rather than giving me the service I should get.
Dear Zacky13,
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Dear Zacky13,
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Dear Zacky13,
Thank you for taking the time to raise your distress with us. We have obtained great value from your input as exceptional client service is important to us.
At PMD we pride ourselves in promptly paying all valid claims. We wish to reassure you that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to investigate your claim, the more it costs us both.
Our Claims Department has reassured us that they are working tirelessly to ensure that your claim is concluded.
A formal response will be provided to you by our Market Conduct Team and they will continue to work closely with you until the matter is resolved.
You may rest assured that your claim will not affect your premiums now or in the future as PMD guarantees NEVER to increase premiums – not ever.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Dear Zacky13,
Thank you for taking the time to raise your distress with us. We have obtained great value from your input as exceptional client service is important to us.
At PMD we pride ourselves in promptly paying all valid claims. We wish to reassure you that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to investigate your claim, the more it costs us both.
Our Claims Department has reassured us that they are working tirelessly to ensure that your claim is concluded.
A formal response will be provided to you by our Market Conduct Team and they will continue to work closely with you until the matter is resolved.
You may rest assured that your claim will not affect your premiums now or in the future as PMD guarantees NEVER to increase premiums – not ever.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team