PK
Paul K
1 reviews | Active since May 2020
18 Jan 2022, 14:52
Bad service
Since I registered my claim on the 28-12-2021 and I haven’t a call from them unless I call and ask what is happening,then they wil say something is missing,I send all the documents required and their turn around time is 10-15 days,today they call in the morning asking me where do I service?I told them,I had to call them again to ask what is happening to my surprise they are waitn for someone to decide and it takes 72hours,please Peter help me I’m tired of these.delaying process is too much and they debuted this month
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
18 Jan 2022, 16:31Dear Paul K,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply18 Jan 2022, 16:31
Official
Dear Paul K,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
PK
Paul K's updateReviewer Update
18 Jan 2022, 16:50No why 2 days ? Now you turn around time is 17 working day no I want an answer today as you said on the phone,now you are replying because you in a public where by people see how your company works,please send me Also the recordings frm the 28-12-2022 to due day
PK
Paul K's update18 Jan 2022, 16:50
Reviewer Update
No why 2 days ? Now you turn around time is 17 working day no I want an answer today as you said on the phone,now you are replying because you in a public where by people see how your company works,please send me Also the recordings frm the 28-12-2022 to due day
Prime South Africa's replyOfficial
24 Jan 2022, 16:14Dear Paul K,
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensures that a fair outcome is reached on all claims.
We are pleased to confirm that the validation of your claim is almost complete and an outcome will be communicated to you shortly.
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply24 Jan 2022, 16:14
Official
Dear Paul K,
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensures that a fair outcome is reached on all claims.
We are pleased to confirm that the validation of your claim is almost complete and an outcome will be communicated to you shortly.
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team