1 reviews | Active since Aug 2011
bad service
<p>i am a client of Prime Meridian Direct for last 5 years, i had an accident on the 26/04/17, the calim has still not been resolved, yeaterday i get an sms stating they require more infomation, this moring i get a call asking me which scholl my kids go and what time do i start work. and was told as they are trying to figure out why was i at the accident at that time 08:40.</p> <p> </p> <p>i was all so told that asessor check the demage from photos of car , in my years of having insurance this is the first.</p> <p> </p>
there service sucks
there service sucks
Hello megeshanm,
We appreciate the time you have taken to note your concern here as customer service is of utmost importance to us.
At PMD we do not inconvenience our policyholders by requiring them to take their vehicles for costly and time-consuming independent pre-inspections before providing cover. On occasion where information is difficult to independently validate, it may result in further clarification being requested.
A review of the validation of your claim confirmed that the additional information we requested was necessary in order to assist with the finalisation of your claim.
Notwithstanding the above, your concern has been brought to the attention of our Client Representation Department who will contact you shortly to provide further explanation in this matter.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Hello megeshanm,
We appreciate the time you have taken to note your concern here as customer service is of utmost importance to us.
At PMD we do not inconvenience our policyholders by requiring them to take their vehicles for costly and time-consuming independent pre-inspections before providing cover. On occasion where information is difficult to independently validate, it may result in further clarification being requested.
A review of the validation of your claim confirmed that the additional information we requested was necessary in order to assist with the finalisation of your claim.
Notwithstanding the above, your concern has been brought to the attention of our Client Representation Department who will contact you shortly to provide further explanation in this matter.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team